Frequently asked questions
How does the staffing process work for healthcare facilities?
Our staffing process for healthcare facilities typically involves a thorough assessment of the facility’s needs, followed by presenting healthcare professionals that have already undergone our 3 steps recruiting process. We carefully match the skills and experience of our candidates with the specific requirements of the facility to ensure the best fit.
How Quickly can you provide staff for urgent needs or last-minute shifts?
We understand the urgency often associated with last-minute staffing needs, and we strive to provide staff as quickly as possible. Depending on the specific requirements and availability of our pool of healthcare professionals, we can often provide staff within a short timeframe of between 8hrs to 48hrs to meet urgent needs or fill last-minute shifts.
What are the costs and fees associated with using your agency for staffing services?
Our costs and fees for staffing services vary depending on factors such as the type of healthcare professionals required, the duration of the assignment, and any specific requests from the facility. We would be happy to provide a personalized quote and discuss the associated costs and fees in detail during our consultation.
What are your terms of service?
Our terms of service outline important information such as cancellation policies, payment terms, and any additional services or support we offer. We would be happy to discuss and provide a copy of our terms of service in detail during our consultation. We strive to be transparent and flexible, tailoring our terms to meet the unique needs of each facility we work with.
How can I pay for home care services?
You can pay for home care services through various methods, including private payment, government-funded programs such as Veterans Affairs, long-term care insurance, or through provincial health care programs like home care subsidies.
Are your caregivers trained and insured?
Yes, our caregivers undergo continuous training, have all necessary certifications and are insured. We ensure that all caregivers undergo thorough screening, background checks, and receive proper training to meet the needs of our clients. Additionally, they are covered by liability insurance to provide peace of mind.
How do I choose the right home care agency for myself or a loved one?
Choosing the right home care agency for your loved one involves considering several factors. Look for agencies that have proper licensing/certifications. It’s also important to assess if the agency provides the specific services your loved one requires, has qualified caregivers, and offers personalized care plans. With frequent follow ups to ensure quality of care is maintained.
How do you match caregivers with clients?
We carefully match caregivers with clients based on a variety of factors. We consider the specific needs and preferences of the client, as well as the skills, experience, and availability of our caregivers. Communication and compatibility are key in ensuring a successful match, and we strive to create a harmonious caregiver-client relationship.
What is the process to setting up home care services for your agency?
The process for setting up home care services with our agency typically involves a few steps. Firstly, you or your loved one can contact us to discuss your needs and schedule a complimentary in-home or virtual assessment.
During the assessment, we will evaluate needs, preferences, and any specific requirements you or your loved one may have. Based on this assessment, we will develop a personalized care plan and provide you with a cost estimate.
If you decide to proceed, we will then coordinate the scheduling of caregivers and finalize the necessary paperwork. Our team will work closely with you to ensure a smooth and efficient setup process.